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DANA deposit and withdrawal

We at live tw support DANA as a primary payment rail for users across supported jurisdictions. To deposit via DANA, log in to your account, go to "Cashier" or "Deposit," and select DANA from the payment methods list. Enter your desired amount (typical minimums range from our welcome offer to our welcome offer); you'll be redirected to the DANA app or web portal. Complete the transfer, and funds settle to your live tw balance within subject to verification. For withdrawals, navigate to "Withdraw," choose DANA, enter the amount, and confirm your phone number. DANA processes the reverse transfer within subject to verification, subject to any account-verification holds. Keep your DANA account linked and your phone number current to avoid delays. If a DANA deposit doesn't reflect after subject to verification, check your transaction history and contact us with the reference number; we'll trace the payment and credit your account manually if needed.

OVO and GoPay usage

OVO and GoPay are regional e-wallet solutions we integrate for quick deposits and payouts. Deposits via OVO work similarly to DANA: select OVO, enter the amount, and authorise the payment in the OVO app. Funds typically settle within subject to verification. GoPay deposits follow the same flow and settle within subject to verification. Both wallets require your phone number to be registered and verified on live tw. If you're a new OVO or GoPay user, complete your identity verification (upload ID photo) in the payment app first, then retry the live tw deposit. Withdrawals to OVO or GoPay revert funds to the same wallet, providing a seamless refund path. Maximum withdrawal amounts per transaction may apply depending on your wallet tier; check the transaction confirmation screen for limits. For any transaction that hangs (shows "Pending" after subject to verification), email us with the transaction ID; we can investigate whether the payment reached DANA's or GoPay's backend and manually resolve the issue.

BCA, Mandiri, BRI, BNI virtual account

We offer bank virtual account (VA) solutions for users who prefer traditional banking. After selecting a bank VA option (BCA, Mandiri, BRI, or BNI) during deposit, you'll receive a unique 16-digit VA number displayed on your screen. Transfer the desired amount (minimums our welcome offer) from your personal bank account to that VA within 24 hours. The deposit settles to your live tw account within subject to verification of bank confirmation. Our system automatically matches your transfer to your account using the VA reference. Withdrawals to a bank VA require you to link your personal bank account during registration. Once linked, withdrawal requests reverse funds to that linked account within subject to verification after approval. Keep your VA number handy if you make multiple deposits; you can reuse the same number for all subsequent transfers. If you accidentally transfer to a wrong VA, contact us immediately with the receipt; we'll attempt a manual credit if the VA was still assigned to our merchant account.

Fees, limits and verification

We operate with transparent, minimal fees. Deposits incur no platform fee; payment-method charges (if any) are borne by the payment provider, not live tw. Withdrawals also carry no platform fee; processing windows vary by payment method as detailed above. account preferences depend on your account verification tier: unverified accounts face a lower daily limit (typically our welcome offer or currency equivalent), while KYC-verified accounts enjoy higher limits (our welcome offer+ per day). Withdrawal minimums usually start at our welcome offer. KYC verification is requested when you first exceed certain thresholds or when we conduct routine compliance checks. The verification process requires you to upload a government-issued ID (passport, driver's licence, national ID) and a selfie for facial matching. Processing takes subject to verification during business hours. Once approved, your account is instantly upgraded and limits are applied. We never charge fees for verification; any third-party verification service within your country is your responsibility.

Resolving a stalled transaction

If a deposit shows "Pending" after the expected settlement window (e.g. DANA beyond subject to verification, bank VA beyond subject to verification), first check your payment-method account to confirm the money was debited. If the debit occurred on your end but live tw shows no credit, contact us immediately with: (1) the transaction timestamp, (2) the amount, (3) your payment method, and (4) the reference or confirmation number from the payment app. Our support team will request your transaction ID from the payment provider, cross-check our merchant records, and either complete the settlement or issue a manual credit within 24 hours. Withdrawals that exceed the standard window (e.g. "Pending" after subject to verification) are usually flagged for KYC re-verification or fraud checks; we'll message you in your account centre if additional details are needed. Never attempt a second withdrawal or deposit while the first is still under review — this can complicate reconciliation. If you've been waiting longer than 2 hours without an update, escalate your case to our urgent support queue via live chat or by marking your email "URGENT." We commit to resolving most stalled transactions within 24–48 hours.